Eazy RC - Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements

SHIPPING METHODS AND COSTS

Depending on the item(s) you purchase on eazyRC.com and the location to which the items will be delivered, different shipping methods may be used. At checkout, you will be prompted to choose a shipping method for your item(s). It's FREE

Privacy & Security

eazyRC.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Secure Shopping Guarantee has been established for every transaction made with eazyRC.com. If any unauthorized charges were to appear on your credit card as a result of shopping with eazyRC.com you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

Returns & Replacements

Items purchased online or by phone may be returned or exchanged by mail or within 365 days. For a full refund returns must be made with the original receipt and merchandise must be in its original condition. Returns by mail without a receipt require an order number, name and address or they will not be accepted. Shipping & Handling fees arenon-refundable, unless an item is damaged or defective.Damaged or Defective Items

If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately @ 1-909-627-7827. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not con2tact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.Viewing Orders

Delivery of your items can take 3-8 full business days, depending on your location and designated shipping method. Business days are Monday-Friday, excluding federal holidays within the United States.

Please log into your account to see order updates. Any questions please e-mail us Service@eazyRÇ.com